great example

im at a wonderful and lovely boutique hotel on the river in downtown chicago after doing work at the merchandise mart nearby. it really is lovely with european flare and style – outside tables with umbrellas, really cute. however, check in was abominable. rude, cold, inappropriate, inattentive – like they poured ‘white out’ and totally obscured all of the other wonderful efforts to impress and embrace the guest. what a shame. there are investors, designers, housekeepers and more who work and work to create a positive impression only to have these two employees, in a matter of minutes, undermine that work.
so….i was here in the club – on the internet (for a change!) and saw a pod of suited manager types walking about with notes and collaboration – clearly hotel management. feeling a compulsion to represent those aforementioned contributors to this hotel, i introduced myself and gave them a ‘free and loving consultation’. how did they react?……. open, allowing vulnerability, engaged and appreciative. THIS IS WHY THEY WILL THRIVE WHEN OTHERS ARE STRUGGLING TO SURVIVE. they were really digging on my observations and suggestions. they were willing to illuminate. in fact, i shared with them the three step process of face it, follow it, fix it and they took notes. later, (just now) they came back and showed me how they applied the 3 steps to an issue that they were having with their reservations department. how cool was that?
so…. im beaming… for many reasons.
now im off to wrigley field to see chicago cubs vs chicago white sox on a last minute opportunity to go. karma baby!

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